Refund policy

Return & Refund Policy

Eligibility for Returns  
We accept returns within 30 days of delivery for customers in Canada and the United States.  
To be eligible for a return, items must be unused, in original condition, and in the original packaging.

Non-Returnable Items  
Certain items may be non-returnable for hygiene or safety reasons.  
Gift cards and promotional items are non-refundable.

Return Process  
To initiate a return, please contact us at purenest.ca@gmail.com with your order number and reason for return.  
Returns sent without prior approval may not be accepted.

Return Shipping Costs  
Customers are responsible for return shipping costs unless the item is defective or incorrect.  
Original shipping fees are non-refundable.

Refunds  
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.  
If approved, refunds will be processed to the original payment method within 5–10 business days.  
Processing times may vary depending on your payment provider.

Late or Missing Refunds  
If you have not received a refund after the stated processing time, please contact your bank or payment provider first.  
If the issue persists, contact us at purenest.ca@gmail.com.

Exchanges  
We only replace items if they are defective or damaged upon arrival.  
If you need an exchange, please contact us with photos of the issue.

Damaged or Incorrect Items  
If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos.  
We will resolve the issue at no additional cost to you.

Policy Updates  
We reserve the right to update or modify this policy at any time without prior notice.

Contact Us
For any return or refund questions, contact us at:
purenest.ca@gmail.com